Disney Store in Santa Clara, CA Closed now

Reviews about Disney Store

• ★ ★ ★ ☆ ☆

  January 11, 2020, by alicia Guerra
  Getting such a low rating for customer service!! They had a sign saying figurine sets $10. Nothing in fine print, nothing else written on the sign. So I grabbed a Coco playset and a Disney princess playset. I had to wait 15 minutes for the customer ahead of me to finish her transaction, and of course they only have one person working. I finally get up to the cashier and ask to make sure the Coco set is on sale she says no, it's regular price, so I pass on the set. So now I'm left with $10 Disney princess set. I go to swipe the card and she asks to see the back of the card. I show her she asks for id. I say it's not mine, it's my husband's. She asks if he's here. Of course not. He's at work. He's the only source of income for us so he let's me have his debit card, as debit cards for not require id as long as you know the pin. I tell her no, he's the only source of income, she says sorry she can't help me. There is a line of people behind me, listening to this interaction and so as you can imagine, I was extremely embarrassed. I will not be returning to this location!!